Terms of Service

Primaletix Boot Camps Packages

Period

You acknowledge and agree to pay the dues specified in the package details. You agree to be liable for dues for the entire package period regardless of usage or any change of circumstance.

Renewal

After the initial package term has expired, your package will automatically renew until you change your package in your login area or contact To Be Personal Training in writing to cancel.
When your package automatically renews, you acknowledge and agree to pay the dues specified in your new package for the full duration of the new package.
You are responsible for all charges billed or incurred prior to cancellation. To prevent such charges, ensure that you contact To Be Personal Training to cancel your renewal prior to your package renewal date.

Pausing

You acknowledge that your package will not be paused unless on medical grounds.
To terminate your package on medical grounds, you must provide To Be Personal Training with documentation from a qualified medical practitioner certifying that you are unable to take part in an exercise regime for a period of 4 weeks or more.

Termination (During Package Period)

You have the right to cancel the package within 14 days from the start of the package without giving any reason. You will still be charged for services received during the period prior to cancellation.
After 14 days, you understand that your package, and any subsequent package renewals, may not be cancelled for the duration of the package at any time unless on medical grounds.
To terminate your package on medical grounds, you must provide To Be Personal Training with documentation from a qualified medical practitioner certifying that you are unable to take part in an exercise regime for a period of 4 weeks or more.
In addition to any rights and remedies it may otherwise have, To Be Personal Training may terminate your package upon 10 days' written notice to you if you fail to comply with your obligations under this agreement and do not cure any such failure within 10 days after receiving notice of such failure.

Changes of Times and Locations

To Be Personal Training reserves the right to change its class times and locations. If you are adversely affected by any changes, you may terminate your package by giving written notice to To Be Personal Training.

Children and Dogs

If children and dogs are brought to group training sessions, they must be well-behaved and maintain a good distance from other To Be Personal Training customers. They are not to use To Be Personal Training property and/or equipment.

Personal and Buddy Training Packages (Including Running and Speed Coaching)

Period

You acknowledge and agree to pay the dues specified in the package details. You agree to be liable for dues for the entire 12-week package period regardless of usage or any change of circumstance.

Pausing

You may pause your package only once during your initial package period unless on medical grounds.
To pause your package, you must give To Be Personal Training 3 weeks’ notice and the duration of the pause must be between 2 and 4 weeks.
To pause your package on medical grounds, you must provide To Be Personal Training with documentation from a qualified medical practitioner certifying that you are unable to take part in an exercise regime for a period of 4 weeks or more.

Termination – Initial Package

You have the right to cancel the package within 14 days from the start of the package without giving any reason. You will still be charged for services received during the period prior to cancellation.
After 14 days, you understand that your package may not be cancelled for the duration of the package at any time unless on medical grounds.
To terminate your package on medical grounds, you must provide To Be Personal Training with documentation from a qualified medical practitioner certifying that you are unable to take part in an exercise regime for a period of 4 weeks or more.
In addition to any rights and remedies it may otherwise have, To Be Personal Training may terminate your package upon 10 days' written notice to you if you fail to comply with your obligations under this member agreement and do not cure any such failure within 10 days after receiving notice of such failure.

Continuous Packages

When your initial 12-week period ends, your package becomes a continuous package.
You acknowledge and agree to the terms of this new package as detailed in this member agreement.
If you do not want your package to become continuous, you must give To Be Personal Training 3 weeks’ notice of cancellation, unless on medical grounds. You are responsible for all charges billed or incurred prior to cancellation. To prevent such charges, ensure that you contact To Be Personal Training to cancel your renewal at least 3 weeks prior to your package renewal date.

Termination – Continuous Package

To terminate your continuous package, you must give To Be Personal Training 3 weeks’ notice unless on medical grounds.
To terminate your package on medical grounds, you must provide To Be Personal Training with documentation from a qualified medical practitioner certifying that you are unable to take part in an exercise regime for a period of 4 weeks or more.
In addition to any rights and remedies it may otherwise have, To Be Personal Training may terminate your package upon 10 days' written notice to you if you fail to comply with your obligations under this member agreement and do not cure any such failure within 10 days after receiving notice of such failure.

Cancelling Sessions

You may cancel scheduled sessions up to 48 hours prior without the session being discounted from your package. You may reschedule such sessions, within 4 weeks, subject to your trainer’s availability. Payment will be made regardless.
Sessions cancelled less than 48 hours prior will be discounted from your package, and payment will be made regardless.
You may cancel scheduled sessions less than 48 hours prior, without the session being discounted from your package, if the cancellation is because of an injury, illness or emergency that occurred less than 48 hours before the session was scheduled to start. You may reschedule such sessions, within 4 weeks, subject to your trainer’s availability. Payment will be made regardless.

Upgrading

You may upgrade your package at any point.
You may not downgrade your package during the initial 12-week period.
You may downgrade your package after the initial 12-week period by giving To Be Personal Training 3 weeks’ notice.
When your package is upgraded within the initial 12-week period, the package will become a continuous package 12 weeks from the start of the first package.

Personal and Buddy Training Single Sessions (Including Running and Speed Coaching)

Payment

You acknowledge and agree to pay the dues specified in the package details at the time of booking your session.

Cancelling

You have the right to cancel the session, and receive a full refund minus Stripe processing fees, within 2 days of payment without giving any reason, unless the session has already taken place, or the session is due to take place within 48 hours.

You may cancel scheduled sessions up to 48 hours prior. You may reschedule such sessions, within 4 weeks, subject to your trainer’s availability. Payment will be made regardless.
Sessions cancelled less than 48 hours prior will not be rescheduled and payment will be made regardless, unless the cancellation is because of an injury, illness or emergency that occurred less than 48 hours before the session was scheduled to start. You may reschedule such sessions, within 4 weeks, subject to your trainer’s availability. Payment will be made regardless.

All Packages

Attitude

You agree to act in a considerate and respectful way to staff and other customers of To Be Personal Training.
Discriminatory or bullying behaviour is not tolerated.
You agree to behave in a manner that does not negatively impact on the training of other customers.

Health and Safety

You agree to exercise in a manner that is safe for you and others. If you feel that this is not possible, you agree to inform a member of To Be Personal Training staff promptly.

Provisions of Information

It is your responsibility to ensure that your personal details are kept up-to-date and accurate.

Individuals Under the Age of 16

Under 16s must have a parent or guardian sign this agreement on their behalf.
Under 16s must be accompanied by a parent or guardian during training sessions.

Public Holidays

To Be Personal Training does not conduct training sessions on public holidays.
There will be no reimbursement if your group fitness class falls on a public holiday, unless this public holiday falls during a close-down period.
Personal training members are encouraged to rearrange their sessions. If this is not possible, refunds will be offered.

Close-Down Periods

To Be Personal Training will occasionally 'close-down' for staff holidays. Your package will be paused during these close-down periods. You will be alerted to these close-down periods well in advance.

Amendments

To Be Personal Training reserves the right to change this member agreement.
For minor changes, you will be notified of the amendments via email.
For more significant changes, you will be notified 4 weeks in advance.

Transfer

You agree that your package benefits are exclusive to you and are in no way transferable to anyone else.

Weather

I am able to conduct effective training sessions in most weather. If it's cold, we wear more clothing. If it's hot, we wear less clothing and find shade. If it's wet, we wear suitable clothing or train under shelter. Consistency is important with exercise so we need to be pragmatic and adaptable. That said, there are times when it can be dangerous to train (e.g. extreme heat or icy conditions). In these circumstances, we cancel and rearrange your session.

Sessions I Cancel

I pride myself on my consistency and reliability, but I am occasionally unable to train. In such circumstances, I will endeavour to reschedule your session. If this is not possible, you will not be charged.

Payment

Fee Collection

You acknowledge that the billing information provided is accurate.
You acknowledge that the administration of fee collection is conducted by Stripe on behalf of To Be Personal Training.

Late Payment

You will pay a service charge of £20.00 for any payments 5 days past due in addition to any and all recovery charges incurred.
You agree that if To Be Personal Training is unable to process my payment from the designated account provided by you, To Be Personal Training is permitted to use any of your other accounts information provided as many times and as often as needed to replace the unpaid payments and service charges detailed in this agreement.

Fee Changes

To Be Personal Training reserves the right to change its fee.
For continuous packages, you will be notified of changes at least 4 weeks in advance.
For initial 12-week packages, your fees will change on completion of the initial 12-week package, unless you have less than 4 weeks left of this package, in which case, you will be given 4 weeks’ notice of fees changing.